FAQ

Frequently Asked Questions

What is my order status?

You will receive an order status page when you checkout, feel free to save that page or email us for it. You can also email us with your order # via our contact page and ask.

How can I cancel my order?

If your order has not been shipped you may cancel your order.

Can I change my order?

If your order has not been shipped yet you may change your order by emailing us with order details. If your order has been shipped, you can exchange it for store credit by following our exchange instructions. 

How do I use my discount code?

You can use your discount code at the checkout page. 

Can you combine discount codes?

No, you can only use one discount code per order.

My discount code isn’t working?

If you use more than one discount code at once, they will not work. If you are trying to use the 10% off code more than once, it will not work.

What is my order number?

Please email us with your name & email address and we will help you locate it!

Do you allow returns or exchanges?

We offer exchanges for store credit within 7 days of receiving order on all unworn items excluding sales & sale items. A code will be issued upon return of the order & inspection.

I received a damaged order, what do I do?

We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival. All items and fabrics are hand made and dyed by artisans and will have variations.

Do I have to pay taxes & duties on International orders?

Customers are responsible for Taxes & Duties. Please make sure you understand your destinations specific taxes and duties fees before ordering. 

Please send us an email with any questions regarding International shipping charges if you're unsure. 

What if I received the wrong order?

If you received the incorrect item, please let our customer service team know by contacting bellethelabel@gmail.com. Please add your Name and Order # in an email and a member of our team will get back to you as soon as possible. In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.

When do you ship?

We ship Monday through Friday with the exception of US holidays.

What currency do you use?

USD for all US orders.

Do I have to pay sales tax?

Yes, we charge sales tax on all US orders in each state.

Do you offer gift cards?

Yes we do on our online shop.