What is my order status?
You will receive an order status page when you checkout, feel free to save that page or email us for it. You can also email us with your order # via our contact page and ask.
How can I cancel my order?
If your order has not been shipped you may cancel your order.
Can I change my order?
If your order has not been shipped yet you may change your order by emailing us with order details. If your order has been shipped, you can exchange it for store credit by following our exchange instructions.
How do I use my discount code?
You can use your discount code at the checkout page.
Can you combine discount codes?
No, you can only use one discount code per order.
My discount code isn’t working?
If you use more than one discount code at once, they will not work. If you are trying to use the 10% off code more than once, it will not work. If you are still having trouble, please email us at firstname.lastname@example.org
What is my order number?
Your order number will be sent to you in a confirmation email following purchase. If you are having trouble locating it, please email us at email@example.com with your name & email address and we will assist you.
Do you allow returns or exchanges?
We offer exchanges or store credit for all unworn items, excluding items purchased during a sale, or sale items. We allow returns on all items excluding swim. To process a return or exchange, follow the step by step instructions on our Returns page.
I received a damaged order, what do I do?
In the rare instance that you package was faulty or damaged during transit, we are happy to replace or refund you. Please submit a request through our returns portal and upload a photo of the faulty/damaged item and we will get back to you the following business day. A photo submission is required to process a replacement or refund. Please note all items and fabrics are hand made and dyed by artisans and will have natural slight variations.
Do I have to pay taxes & duties on International orders?
Customers are responsible for Taxes & Duties. Please make sure you understand your destinations specific taxes and duties fees before ordering.
Please send us an email with any questions regarding International shipping charges if you're unsure.
What if I received the wrong order?
If you received the incorrect item, please let our customer service team know by contacting firstname.lastname@example.org. Please add your Name and Order # in an email and a member of our team will get back to you as soon as possible. In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.
When do you ship?
We ship Monday through Friday with the exception of US holidays.
What currency do you use?
All of our prices are shown in USD.
Do I have to pay sales tax?
Yes, we charge sales tax on all US orders in each state.
Do you offer gift cards?
Yes, we do on our online shop.