RETURNS & EXCHANGES POLICY

 

Thank you for choosing BELLE. Please take a moment to review our returns and exchanges policy below. If you have any questions or concerns, please email us at support@bellethelabel.com.

  

Eligibility:

 
(1) For our US-based customers, we offer both refunds and exchanges.
 
(2) For International customers, we cannot process exchanges at this time. If you are an international customer and would like to exchange your item for a different style, size, or color, please return it for store credit and repurchase your desired item once your credit has been issued.
 
(3) All apparel items (excluding Archive and sale items) are eligible for returns. Swimwear qualifies for exchanges or store credit only.
 
(4) Please initiate requests within 14 days of receiving your item, and ensure items are returned in new condition with tags and hygiene stickers intact. All items will be inspected upon arrival.

   

Shipping:

 
(1) Pre-paid labels for all US-based returns and exchanges will be provided.
 
(2) International customers may be able to generate a return label through the Returns Portal, depending on their location.

  

Fees:

 
(1) Please note that all original shipping charges and package protection fees are final and non-refundable.
 
(2) US exchanges & returns for store credit: free. 
 
(3) US returns for a refund: $10 return fee. 
 
(4) International Returns for Refund: Entire shipping cost paid by the customer (fees vary by location). 
 
(5) International Returns for Store Credit: 50% of the shipping cost paid by the customer (fees vary by location).

US BASED RETURN INSTRUCTIONS

  

Thank you for choosing BELLE. Please review our instructions for domestic returns and exchanges. If you have any questions, please email us at support@bellethelabel.com.

   

(1) Start Your Return

 
Begin by visiting our Returns Portal and entering your order number and zip code. For order number assistance, please email us at support@bellethelabel.com.

  

(2) Select Your Return Option

  
Follow the on-screen instructions to process your exchange or return. 

   

(3) Label & Drop-off

 
Choose the QR code option in our Returns Portal. Bring your packed item and QR code to any USPS location, and they’ll scan it to print the label and ship your return—no printing needed. Alternatively, you may print and attach your label manually.

  

(4) Completion

 
Once your return is received and inspected by our warehouse, exchanges will ship automatically. Store credit or refunds will be issued upon receipt and inspection of your items.

INTERNATIONAL RETURN INSTRUCTIONS

 

Thank you for choosing BELLE. Please review our detailed instructions for international returns. If you have any questions or concerns, please email us at support@bellethelabel.com.

  

(1) Start Your Return

 

Initiate your return by visiting our Returns Portal.

 

(2) Select Your Return Option

 

Follow the on-screen instructions to process your return for a refund or store credit. Please note that we do not currently support international exchanges. If you’d like to exchange your item for a different color or style, select store credit and use the code at checkout to order your new item.

 

(3) Shipping

  

At the end of the process, you’ll see if a pre-generated return label is available for your location. If not, please ship your return to the address below:

  

BELLE (Your name, order number)
1715 W Rosecrans Ave
Gardena, California 90249

  

Customers opting for store credit will have 50% of their return shipping costs covered by us. For returns seeking a refund, the full cost of the return label will be deducted from the refund amount.

  

(4) Tracking

 
If you create your own return label, please keep a record of your tracking number and email it to support@bellethelabel.com.

 

(5) Completion

 
Store credit or refunds will be issued upon receipt and inspection of your items.

    DOMESTIC SHIPMENTS


    Please allow 1-2 days for us to process your shipment. We offer the following courier options at checkout:

    USPS Priority Mail $7, 3-5 days
    FedEx 2 Day $20, 2 days




    INTERNATIONAL SHIPMENTS


    Please allow 1-2 days for us to process your shipment. We offer the following courier options at checkout:

    FedEx International Economy $25, 7-10 days
    FedEx International Priority $40, 3-6 days


    Once reaching your country, it may take additional days for the package to be passed through customs. This additional time varies with each country. The buyer is responsible for custom dues and taxes.

     

    LOST OR STOLEN PACKAGES

    At BELLE, we understand the importance of receiving your order promptly and securely. We strive to provide a seamless shipping experience for all our customers. To ensure peace of mind and protection for your package, we have partnered with Route, a leading shipping protection program.

     

    Route Shipping Protection:

    Upon checkout, Route shipping protection is automatically added to your cart. This coverage safeguards your order against potential issues such as loss or damage during transit, and theft. By opting into Route, you gain the assurance that your package is fully protected until it reaches your doorstep.

      

    Opt-Out Option:

    Customers have the flexibility to opt out of Route shipping protection during checkout. However, please note that opting out means your package will not be covered in the event of loss or theft.

     

    What to Do in Case of Missing Package:

    If you have opted into Route and your package is missing or stolen, you can easily file a claim through the Route claims portal (here.) Once your claim is approved, a replacement will be automatically shipped to you. In the instance that the item you're trying to replace is sold out, you have the option to choose store credit or receive a refund.

     

    Contact Us:

    If you have any questions or need assistance regarding missing packages or Route shipping protection, please don't hesitate to contact our customer support team at support@bellethelabel.com

    Thank you for choosing BELLE <3 

    ONLINE

    SSENSE

    ssense.com

     

    REVOLVE
    revolve.com

     

    LISA SAYS GAH
    lisasaysgah.com

     

    FREE PEOPLE
    freepeople.com

     

    AP0CENE

    ap0cene.com

     

    UMA STORE

    uma-store.com

     

    NEW CLASSICS
    newclassics.com

      

    WESTERN US

    ELVN 

    111- A Santa Barbara St. Santa Barbara, CA 93101    

     

    MILLIE 

    2213 Queen Anne Ave North Seattle, WA 98109

     

    ISALIS SAN FRANCISCO 
    2326 Fillmore Street, San Francisco, California
    2127 Union Street, San Francisco, California

      

    PRISM BOUTIQUE

    406 Termino Ave, Long Beach, California

      

    THE BEEHIVE

    451 Manhattan Beach Blvd Manhattan Beach, California

     

    SHIPWRECKED

    4-1384 Kuhio Hwy B-106, Kapaʻa, Hawaii

     

    BLOOM KAUA'I 

    2555 Ala Namahana Pkwy, Unit A2, Kilauea HI 96754 

     

     

    CENTRAL US

     

    EVERYTHING STORE

    1221 W 18th St, Chicago, IL 60608

       

    THE MOST BEAUTIFUL THING IN THE WORLD

    1411 Vine Street, Cincinnati, Ohio 45202

     

    EAST COAST 

     

    ISALIS NY
    22 Prince Street, New York, New York

     

    ANNABEL

    150 Main Street, Sag Harbor, New York

     

    NIC DEL MAR

    475 Biltmore Way # 105, Coral Gables, FL 33134

     

    CANADA 

    SIISTA

    BUZZ 104, 207 W Hastings St Unit 1201 12th Floor, Vancouver, BC V6B 1H7, Canada

          

    AUSTRALIA

    UMA
    Kew Junction Showroom (appointment only)

     

    NU ONDA
    7/109-111 Flora Terrace, North Beach WA 6020, Australia

     

    ARRAY STORE
    600 Stanley St, Woolloongabba QLD 4101, Australia

     

    SOUTH AMERICA

    SOLANA GRANADA

    7ma Ave. 10-01 Zona 10. Edificio Casa Margarita, 9A Calle Interior Colonia Las Margaritas Apartamento 7b Torre 2 01010 Guatemala, Guatemala

     

     

    Interested in becoming a BELLE stockist?

    Shoot us an email at sales@bellethelabel.com

    CONTACT

    We are here to help. Our customer service is available Monday-Friday. Please contact the relevant email below, and our team will respond to you within 24 - 48 hours.

     

     

    CUSTOMER SUPPORT

    SUPPORT@BELLETHELABEL.COM

     

    PR & COLLABORATION INQUIRIES

    INFO@BELLETHELABEL.COM

     

    WHOLESALE

    SALES@BELLETHELABEL.COM

     

    What is my order status?

    You will receive notifications to your email when your order is confirmed, shipped, and delivered. You can also email us with your order # at support@bellethelabel.com and ask.  If you ordered a pre-order item, the delivery date will be available in the product description of the item you purchased. 

    How can I cancel my order?

    If your order has not been shipped you may cancel your order by emailing us with your name and order number at support@bellethelabel.com

    Can I change my order?

    If your order has not been shipped yet you may change your order by emailing us with order details. If your order has been shipped, you can return or exchange it by following our exchange instructions. 

    How do I use my discount code?

    You can use your discount code at the checkout page. 

    Can you combine discount codes?

    No, you can only use one discount code per order.

    My discount code isn’t working?

    If you use more than one discount code at once, they will not work. If you are trying to use the 10% off code more than once, it will not work. If you are still having trouble, please email us at support@bellethelabel.com

    What is my order number?

    Your order number will be sent to you in a confirmation email following purchase. If you are having trouble locating it, please email us at support@bellethelabel.com with your name & email address and we will assist you. 

    Do you allow returns or exchanges?

    We offer exchanges or store credit for all unworn items, excluding items purchased during a sale, or Archive items. We allow returns on all non-sale items excluding swim. To process a return or exchange, follow the step by step instructions on our Returns page. 

    I received a damaged order, what do I do?

    In the rare instance that you package was faulty, we are happy to replace the item or refund you. Please submit a request through our returns portal and upload a photo of the faulty/damaged item and we will get back to you the following business day.  A photo submission is required to process a replacement or refund. 

    My order never arrived, what do I do?

    At checkout, our shipping protection program through Route is automatically added to cart. Unless you manually opt out, your package is covered and you are eligible for a full replacement. For steps on how to receive a replacement, go to our "Shipping" Tab. 

    My package was returned to sender, what do I do?

    If your package was returned back to us, in most cases it was due to an incomplete or incorrect address provided at checkout. If that is the case, we can re-ship your package after additional shipping fees are paid and the original package is returned to us.  If an incomplete address was provided and we do not receive the package back to us, we cannot provide a refund.

    Do I have to pay taxes & duties on International orders?

    Customers are responsible for Taxes & Duties. Please make sure you understand your destinations specific taxes and duties fees before ordering. 

    Please send us an email with any questions regarding International shipping charges if you're unsure. 

    What if I received the wrong order?

    If you received the incorrect item, please let our customer service team know by contacting support@bellethelabel.com. Please add your Name and Order # in an email and a member of our team will get back to you as soon as possible. In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.

    When do you ship?

    We ship Monday through Friday with the exception of US holidays.

    What currency do you use?

    All of our prices are shown the currency of the country you are located in, 

    Do I have to pay sales tax?

    Yes, we charge sales tax on all US orders in each state.

    Do you offer gift cards?

    Yes, we do on our online shop on the last page of the "ALL" section.