Thank you for choosing BELLE. Please take a moment to review our returns and exchanges policy below. If you have any questions or concerns, please email us at support@bellethelabel.com.
Eligibility:
Shipping:
Fees:
Thank you for choosing BELLE. Please review our instructions for domestic returns and exchanges. If you have any questions, please email us at support@bellethelabel.com.
(1) Start Your Return
Begin by visiting our Returns Portal and entering your order number and zip code. For order number assistance, please email us at support@bellethelabel.com.
(2) Select Your Return Option
Follow the on-screen instructions to process your exchange or return.
(3) Label & Drop-off
Choose the QR code option in our Returns Portal. Bring your packed item and QR code to any USPS location, and they’ll scan it to print the label and ship your return—no printing needed. Alternatively, you may print and attach your label manually.
(4) Completion
Once your return is received and inspected by our warehouse, exchanges will ship automatically. Store credit or refunds will be issued upon receipt and inspection of your items.
Thank you for choosing BELLE. Please review our detailed instructions for international returns. If you have any questions or concerns, please email us at support@bellethelabel.com.
(1) Start Your Return
Initiate your return by visiting our Returns Portal.
(2) Select Your Return Option
Follow the on-screen instructions to process your return for a refund or store credit. Please note that we do not currently support international exchanges. If you’d like to exchange your item for a different color or style, select store credit and use the code at checkout to order your new item.
(3) Shipping
At the end of the process, you’ll see if a pre-generated return label is available for your location. If not, please ship your return to the address below:
BELLE (Your name, order number)
1715 W Rosecrans Ave
Gardena, California 90249
Customers opting for store credit will have 50% of their return shipping costs covered by us. For returns seeking a refund, the full cost of the return label will be deducted from the refund amount.
(4) Tracking
If you create your own return label, please keep a record of your tracking number and email it to support@bellethelabel.com.
(5) Completion
Store credit or refunds will be issued upon receipt and inspection of your items.
Please allow 1-2 days for us to process your shipment. We offer the following courier options at checkout:
USPS Priority Mail $7, 3-5 days
FedEx 2 Day $20, 2 days
Please allow 1-2 days for us to process your shipment. We offer the following courier options at checkout:
FedEx International Economy $25, 7-10 days
FedEx International Priority $40, 3-6 days
Once reaching your country, it may take additional days for the package to be passed through customs. This additional time varies with each country. The buyer is responsible for custom dues and taxes.
At BELLE, we understand the importance of receiving your order promptly and securely. We strive to provide a seamless shipping experience for all our customers. To ensure peace of mind and protection for your package, we have partnered with Route, a leading shipping protection program.
Route Shipping Protection:
Upon checkout, Route shipping protection is automatically added to your cart. This coverage safeguards your order against potential issues such as loss or damage during transit, and theft. By opting into Route, you gain the assurance that your package is fully protected until it reaches your doorstep.
Opt-Out Option:
Customers have the flexibility to opt out of Route shipping protection during checkout. However, please note that opting out means your package will not be covered in the event of loss or theft.
What to Do in Case of Missing Package:
If you have opted into Route and your package is missing or stolen, you can easily file a claim through the Route claims portal (here.) Once your claim is approved, a replacement will be automatically shipped to you. In the instance that the item you're trying to replace is sold out, you have the option to choose store credit or receive a refund.
Contact Us:
If you have any questions or need assistance regarding missing packages or Route shipping protection, please don't hesitate to contact our customer support team at support@bellethelabel.com
Thank you for choosing BELLE <3
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Shoot us an email at sales@bellethelabel.com
CONTACT
We are here to help. Our customer service is available Monday-Friday. Please contact the relevant email below, and our team will respond to you within 24 - 48 hours.
SUPPORT@BELLETHELABEL.COM
INFO@BELLETHELABEL.COM
SALES@BELLETHELABEL.COM
- > What is my order status?
- > How can I cancel my order?
- > Can I change my order?
- > How do I use my discount code?
- > Can you combine discount codes?
- > My discount code isn’t working?
- > What is my order number?
- > Do you allow returns or exchanges?
- > I received a damaged order, what do I do?
- > My order never arrived, what do I do?
- > My package was returned to sender, what do I do?
- > Do I have to pay taxes & duties on International orders?
- > What if I received the wrong order?
- > When do you ship?
- > What currency do you use?
- > Do I have to pay sales tax?
- > Do you offer gift cards?
You will receive notifications to your email when your order is confirmed, shipped, and delivered. You can also email us with your order # at support@bellethelabel.com and ask. If you ordered a pre-order item, the delivery date will be available in the product description of the item you purchased.
If your order has not been shipped you may cancel your order by emailing us with your name and order number at support@bellethelabel.com
If your order has not been shipped yet you may change your order by emailing us with order details. If your order has been shipped, you can return or exchange it by following our exchange instructions.
You can use your discount code at the checkout page.
No, you can only use one discount code per order.
If you use more than one discount code at once, they will not work. If you are trying to use the 10% off code more than once, it will not work. If you are still having trouble, please email us at support@bellethelabel.com
Your order number will be sent to you in a confirmation email following purchase. If you are having trouble locating it, please email us at support@bellethelabel.com with your name & email address and we will assist you.
We offer exchanges or store credit for all unworn items, excluding items purchased during a sale, or Archive items. We allow returns on all non-sale items excluding swim. To process a return or exchange, follow the step by step instructions on our Returns page.
In the rare instance that you package was faulty, we are happy to replace the item or refund you. Please submit a request through our returns portal and upload a photo of the faulty/damaged item and we will get back to you the following business day. A photo submission is required to process a replacement or refund.
At checkout, our shipping protection program through Route is automatically added to cart. Unless you manually opt out, your package is covered and you are eligible for a full replacement. For steps on how to receive a replacement, go to our "Shipping" Tab.
If your package was returned back to us, in most cases it was due to an incomplete or incorrect address provided at checkout. If that is the case, we can re-ship your package after additional shipping fees are paid and the original package is returned to us. If an incomplete address was provided and we do not receive the package back to us, we cannot provide a refund.
Customers are responsible for Taxes & Duties. Please make sure you understand your destinations specific taxes and duties fees before ordering.
Please send us an email with any questions regarding International shipping charges if you're unsure.
If you received the incorrect item, please let our customer service team know by contacting support@bellethelabel.com. Please add your Name and Order # in an email and a member of our team will get back to you as soon as possible. In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.
We ship Monday through Friday with the exception of US holidays.
All of our prices are shown the currency of the country you are located in,
Yes, we charge sales tax on all US orders in each state.
Yes, we do on our online shop on the last page of the "ALL" section.