Please allow 1-2 days for us to process your shipment. We offer the following courier options at checkout:
USPS Priority Mail $7, 3-5 days
FedEx 2 Day $20, 2 days
Please allow 1-2 days for us to process your shipment. We offer the following courier options at checkout:
FedEx International Economy $25, 7-10 days
FedEx International Priority $40, 3-6 days
Once reaching your country, it may take additional days for the package to be passed through customs. This additional time varies with each country. The buyer is responsible for custom dues and taxes.
- > What is my order status?
- > How can I cancel my order?
- > Can I change my order?
- > How do I use my discount code?
- > Can you combine discount codes?
- > My discount code isn’t working?
- > What is my order number?
- > Do you allow returns or exchanges?
- > I received a damaged order, what do I do?
- > Do I have to pay taxes & duties on International orders?
- > What if I received the wrong order?
- > When do you ship?
- > What currency do you use?
- > Do I have to pay sales tax?
- > Do you offer gift cards?
You will receive an order status page when you checkout, feel free to save that page or email us for it. You can also email us with your order # via our contact page and ask.
If your order has not been shipped you may cancel your order.
If your order has not been shipped yet you may change your order by emailing us with order details. If your order has been shipped, you can exchange it for store credit by following our exchange instructions.
You can use your discount code at the checkout page.
No, you can only use one discount code per order.
If you use more than one discount code at once, they will not work. If you are trying to use the 10% off code more than once, it will not work. If you are still having trouble, please email us at info@bellethelabel.com
Your order number will be sent to you in a confirmation email following purchase. If you are having trouble locating it, please email us at info@bellethelabel.com with your name & email address and we will assist you.
We offer exchanges or store credit for all unworn items, excluding items purchased during a sale, or sale items. We allow returns on all items excluding swim. To process a return or exchange, follow the step by step instructions on our Returns page.
In the rare instance that you package was faulty or damaged during transit, we are happy to replace or refund you. Please submit a request through our returns portal and upload a photo of the faulty/damaged item and we will get back to you the following business day. A photo submission is required to process a replacement or refund. Please note all items and fabrics are hand made and dyed by artisans and will have natural slight variations.
Customers are responsible for Taxes & Duties. Please make sure you understand your destinations specific taxes and duties fees before ordering.
Please send us an email with any questions regarding International shipping charges if you're unsure.
If you received the incorrect item, please let our customer service team know by contacting info@bellethelabel.com. Please add your Name and Order # in an email and a member of our team will get back to you as soon as possible. In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.
We ship Monday through Friday with the exception of US holidays.
All of our prices are shown in USD.
Yes, we charge sales tax on all US orders in each state.
Yes, we do on our online shop.
We allow exchanges for all items excluding sale items. Kindly note that the pieces must be in new condition and will be inspected for wear upon arrival. All domestic returns are free of charge, and are shipped using USPS. All exchange requests must be submitted within 10 days from the date that your item was delivered.
Customers are responsible for the cost of shipping their new order, which will be accounted for through a Shopify invoice sent to your email.
If you'd like to exchange an item, please follow the steps below:
1. Submit your request here using your order number and email or phone number. If you aren't sure of your order number, send us an email at info@bellethelabel.com.
2. If you know the item(s) you are looking to exchange your original order for, opt to select "exchange," and then select the items of your choosing. If your new selections exceed the value of your original purchase, we will send an invoice to your email to complete payment. Your new order will not be shipped until this invoice is payed. If the item(s) you wish to exchange are of lesser value than your original purchase, we will grant you store credit for the remaining value.
3. If you prefer store credit for your exchange, opt to submit a return. We will then grant you store credit in the form of a custom code for you to use on your next purchase. It can be used for anything on our site and does not expire.
4. If for any reason you want to expedite your exchange, you can place your new order now, and once we receive your exchange item(s), we will refund the original purchase. If you opt for this, please submit a return request using the above link and select the reason: "Already Purchased Exchange Item(s)."
5. Once your exchange has been approved, you will an email containing a pre-paid USPS shipping label. Please affix this label to the outside of the package and drop it off at any USPS location.
6. Once we receive your package, your exchange will automatically ship out or your gift card will be issued.
To process an international exchange, kindly follow steps 1 through 4 outlined above. Once your exchange is approved, please ship out your items using the courier of your choice to the following address:
SHIPBOTS // Belle the Label (your name, order number)
1715 W Rosecrans Ave Gardena, CA 90249
Please keep record of your tracking number and send it to info@bellethelabel.com. Doing this will expedite the exchange process.
Once we receive your package, your exchange will automatically ship out or your gift card / refund will be issued.
For international returns, customers are responsible for shipping costs.
All exchange requests must be submitted within 10 days from the date that your item was delivered. If for any reason you want to purchase your new item in advance, you place the order now, and once we receive your exchange item(s), we will refund your original purchase. In this case, we kindly ask that you notify us by email at info@bellethelabel.com.
We accept returns for all items excluding swim, unless the swim item is faulty or damaged. In the unlikely event of a faulty item, please submit your request here, including photos and a description of the issue.
Kindly note, you must submit your request within 7 days from the date that your item was delivered. Once your item is returned to us, has been inspected and agreed to be faulty/damaged, your original method of payment will be credited with a refund.
Please allow 5 business days for your refund to be processed. You will be notified by email once finalized.
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PRISM BOUTIQUE
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THE BEEHIVE
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AYI
SHIPWRECKED
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BLOOM KAUA'I
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WARM NY
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FARIAS ON CENTRE
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WKND
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ROSEWOOD CLOTHING
450 Milton St. Richmond, VA 23222
ISLANDS
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CHIA US
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SEAN SCOTT
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FORM STORE
3/20 Fletcher St, Byron Bay NSW
MAD ABOUT THE BOY
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CHIA
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STUDIO COLECTIVA
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DARIA TULUM
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Shoot us an email at sales@bellethelabel.com