RETURN & EXCHANGE POLICY

Thank you for choosing BELLE. Please take a moment to review our returns and exchanges policy below. If you have any questions or concerns, please email us at info@bellethelabel.com


Eligibility:

  

All apparel items (excluding Archive items and items purchased during a sale) are eligible for returns or exchanges. Swimwear qualifies for exchanges or returns for store credit.

   

Please initiate requests within 10 days of receiving your item, and ensure the pieces remain in new condition with tags and hygiene stickers in tact. All items will be inspected upon arrival. 

      

    Shipping:

      

    Pre-paid labels for all domestic returns and exchanges will be provided.

    International customers are responsible for shipping arrangements. 

        

      Fees:

       

      Please note all original shipping charges and package protection fees are final and non-refundable.  

         

      Domestic exchanges & returns for store credit: Free.
      Domestic returns for a refund: $10 return fee.

        

      International exchanges & returns: labels not provided, no return fees apply. 

         

           

        DOMESTIC RETURN INSTRUCTIONS

        Thank you for choosing BELLE. Please take a moment to review our detailed instructions for domestic returns and exchanges. If you have any questions or concerns, please email us at info@bellethelabel.com

            

        (1) Request

        Submit your request here with your order number and contact details. For order number assistance, email us at info@bellethelabel.com. 

            

          (2) Exchange Option

          For exchanges, select "exchange" and your desired items. An email invoice will be sent for exceeding values. For lesser values, we'll refund the difference.

              

            (3) Store Credit Option

            Opt for store credit by submitting a return. Receive a custom code for future purchases. Credit can be used on any item and does not expire. 
                
              (4) Expedited Exchange
                

              To expedite an exchange, place a new order & submit a return for your original one. Once we receive your return item(s), the original purchase will be refunded. For this option, submit a return request with the reason: "Already Purchased Exchange Item(s)."

                   

                (5) Label & Drop-off

                Approved exchanges get a pre-paid USPS label. If you did not receive your label in your inbox, please check your spam folder. Affix and drop off at any USPS location.

                    

                  (6) Completion

                  Once your return is received and inspected by our warehouse, exchanges ship automatically; returns' credits/refunds issued within 2 business days.

                     

                    INTERNATIONAL RETURN INSTRUCTIONS

                    Thank you for choosing BELLE. Please take a moment to review our detailed instructions for international returns and exchanges. If you have any questions or concerns, please email us at info@bellethelabel.com 

                       

                    For international customers, please follow domestic instructions 1 - 4 to process your return/exchange request. Follow steps 5 - 7 below for shipping instructions: 

                     

                    (5) Shipping

                    Once your request is approved, please ship your return / exchange to the following address:

                     

                    Shipping Address: 

                        

                    SHIPBOTS // BELLE (Your name, order number)

                    1715 W Rosecrans Ave Gardena, California 90249

                     

                    (6) Tracking

                    Keep a record; share tracking number with info@bellethelabel.com

                     

                    (7) Completion

                    Exchanges ship upon payment of shipping costs; returns' refunds or credits automatically issued upon receipt.

                      DOMESTIC SHIPMENTS


                      Please allow 1-2 days for us to process your shipment. We offer the following courier options at checkout:

                      USPS Priority Mail $7, 3-5 days
                      FedEx 2 Day $20, 2 days




                      INTERNATIONAL SHIPMENTS


                      Please allow 1-2 days for us to process your shipment. We offer the following courier options at checkout:

                      FedEx International Economy $25, 7-10 days
                      FedEx International Priority $40, 3-6 days


                      Once reaching your country, it may take additional days for the package to be passed through customs. This additional time varies with each country. The buyer is responsible for custom dues and taxes.

                       

                      LOST OR STOLEN PACKAGES

                      At BELLE, we understand the importance of receiving your order promptly and securely. We strive to provide a seamless shipping experience for all our customers. To ensure peace of mind and protection for your package, we have partnered with Route, a leading shipping protection program.

                       

                      Route Shipping Protection:

                      Upon checkout, Route shipping protection is automatically added to your cart. This coverage safeguards your order against potential issues such as loss or damage during transit, and theft. By opting into Route, you gain the assurance that your package is fully protected until it reaches your doorstep.

                        

                      Opt-Out Option:

                      Customers have the flexibility to opt out of Route shipping protection during checkout. However, please note that opting out means your package will not be covered in the event of loss or theft.

                       

                      What to Do in Case of Missing Package:

                      If you have opted into Route and your package is missing or stolen, you can easily file a claim through the Route claims portal here. Once your claim is approved, a replacement will be automatically shipped to you. In the instance that the item you're trying to replace is sold out, you have the option to choose store credit or receive a refund.

                       

                      Contact Us:

                      If you have any questions or need assistance regarding missing packages or Route shipping protection, please don't hesitate to contact our customer support team at info@bellethelabel.com

                      Thank you for choosing BELLE <3 

                      ONLINE

                      REVOLVE
                      revolve.com

                       

                      LISA SAYS GAH
                      lisasaysgah.com

                       

                      FREE PEOPLE
                      freepeople.com

                       

                      PRISM BOUTIQUE
                      prismboutique.com

                       

                      NEW CLASSICS
                      newclassics.com

                       

                      AYAM SET UK
                      ayamset.com

                       

                      MAD ABOUT THE BOY
                      madabouttheboy.com.au

                       

                      PUBLIC FIGURE
                      www.publicfigure.shop

                       

                      WEST COAST 

                         

                      WILD CACTUS BOUTIQUE
                      3638 SE Division St, Portland, Oregon

                       

                      ISALIS SAN FRANCISCO 
                      910 Valencia Street, San Francisco, California
                      2326 Fillmore Street, San Francisco, California
                      2127 Union Street, San Francisco, California

                        

                      PRISM BOUTIQUE

                      406 Termino Ave, Long Beach, California

                        

                      THE BEEHIVE

                      451 Manhattan Beach Blvd Manhattan Beach, California

                       

                      KITH & KIN
                      Avenida Del Mar, San Clemente, California

                       

                      AYI  

                      2234 30th Street 
                      San Diego, California 92104

                       

                      HAWAII

                       

                      SHIPWRECKED
                      4-1384 Kuhio Hwy B-106, Kapaʻa, Hawaii

                       

                      BLOOM KAUA'I 

                      2555 Ala Namahana Pkwy, Unit A2, Kilauea HI 96754 

                       

                      SURF CAMP WAIMEA
                      65-1227 Opelo Rd A-1, Waimea, HI 96743

                       

                      CENTRAL US

                      JONES + CO
                      1949 Pearl St, Boulder, CO 80302

                       

                      EAST COAST 

                      WARM NY

                      171 Main St, Amagansett, New York

                       

                      ISALIS NY
                      22 Prince Street, New York, New York

                       

                      ANNABEL

                      150 Main Street, Sag Harbor, New York

                       

                      FARIAS ON CENTRE
                      220 Centre Street, Beach Haven, New Jersey 08008

                       

                      WKND

                      269 Cabot St, Beverly, MA 01915. 

                       

                      ROSEWOOD CLOTHING

                      450 Milton St. Richmond, VA 23222

                       

                      ISLANDS
                      1240 Duck Rd Unit 118, Duck, North Carolina

                       

                      CHIA US

                      2104 Penwood Dr Melbourne Fl 32901

                         

                      AUSTRALIA

                      SEAN SCOTT
                      21c James St, Burleigh Heads QLD

                       

                      FORM STORE
                      3/20 Fletcher St, Byron Bay NSW

                       

                      MAD ABOUT THE BOY
                      1/10 Stirling Road Claremont WA

                       

                      SOUTH AMERICA

                      CHIA 
                      Centro Comercial City Place, San José Province, Santa Ana, Costa Rica

                       

                      STUDIO COLECTIVA
                      Plaza Norte across from Calle el Jaguar, Santa Teresa de Cobano, Santa Teresa, Costa Rica

                       

                      DARIA TULUM
                      Tulum Beach, 77780 Tulum, Quintana Roo, Mexico

                       

                      Interested in becoming a BELLE stockist?

                      Shoot us an email at sales@bellethelabel.com

                      CONTACT

                      We are here to help. Our customer service is available Monday-Friday. Please contact the relevant email below, and our team will respond to you within 24 - 48 hours.

                       

                       

                      CUSTOMER SUPPORT, PR

                      INFO@BELLETHELABEL.COM

                       

                      COLLABORATION INQUIRIES

                      ATESSA@BELLETHELABEL.COM

                       

                      WHOLESALE

                      SALES@BELLETHELABEL.COM

                       

                      What is my order status?

                      You will receive notifications to your email when your order is confirmed, shipped, and delivered. You can also email us with your order # at info@bellethelabel.com and ask.  If you ordered a pre-order item, the delivery date will be available in the product description of the item you purchased. 

                      How can I cancel my order?

                      If your order has not been shipped you may cancel your order by emailing us with your name and order number at info@bellethelabel.com

                      Can I change my order?

                      If your order has not been shipped yet you may change your order by emailing us with order details. If your order has been shipped, you can return or exchange it by following our exchange instructions. 

                      How do I use my discount code?

                      You can use your discount code at the checkout page. 

                      Can you combine discount codes?

                      No, you can only use one discount code per order.

                      My discount code isn’t working?

                      If you use more than one discount code at once, they will not work. If you are trying to use the 10% off code more than once, it will not work. If you are still having trouble, please email us at info@bellethelabel.com

                      What is my order number?

                      Your order number will be sent to you in a confirmation email following purchase. If you are having trouble locating it, please email us at info@bellethelabel.com with your name & email address and we will assist you. 

                      Do you allow returns or exchanges?

                      We offer exchanges or store credit for all unworn items, excluding items purchased during a sale, or Archive items. We allow returns on all items excluding swim. To process a return or exchange, follow the step by step instructions on our Returns page. 

                      I received a damaged order, what do I do?

                      In the rare instance that you package was faulty, we are happy to replace or refund you. Please submit a request through our returns portal and upload a photo of the faulty/damaged item and we will get back to you the following business day.  A photo submission is required to process a replacement or refund. Please note all items and fabrics are hand made and dyed by artisans and will have natural slight variations.

                      My order never arrived, what do I do?

                      At checkout, our shipping protection program through Route is automatically added to cart. Unless you manually opt out, your package is covered and you are eligible for a full replacement. For steps on how to receive a replacement, go to our "Shipping" Tab. 

                      My package was returned to sender, what do I do?

                      If your package was returned back to us, in most cases it was due to an incomplete or incorrect address provided at checkout. If that is the case, we can re-ship your package after additional shipping fees are paid and the original package is returned to us.  If an incomplete address was provided and we do not receive the package back to us, we cannot provide a refund.

                      Do I have to pay taxes & duties on International orders?

                      Customers are responsible for Taxes & Duties. Please make sure you understand your destinations specific taxes and duties fees before ordering. 

                      Please send us an email with any questions regarding International shipping charges if you're unsure. 

                      What if I received the wrong order?

                      If you received the incorrect item, please let our customer service team know by contacting info@bellethelabel.com. Please add your Name and Order # in an email and a member of our team will get back to you as soon as possible. In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.

                      When do you ship?

                      We ship Monday through Friday with the exception of US holidays.

                      What currency do you use?

                      All of our prices are shown the currency of the country you are located in, 

                      Do I have to pay sales tax?

                      Yes, we charge sales tax on all US orders in each state.

                      Do you offer gift cards?

                      Yes, we do on our online shop.