Thank you for choosing BELLE. Please take a moment to review our returns and exchanges policy below. If you have any questions or concerns, please email us at info@bellethelabel.com
Eligibility:
All apparel items (excluding Archive items and items purchased during a sale) are eligible for returns or exchanges. Swimwear qualifies for exchanges or returns for store credit.
Please initiate requests within 14 days of receiving your item, and ensure the pieces remain in new condition with tags and hygiene stickers in tact. All items will be inspected upon arrival.
Shipping:
Pre-paid labels for all domestic returns and exchanges will be provided.
International customers are responsible for shipping arrangements.
Fees:
Please note all original shipping charges and package protection fees are final and non-refundable.
Domestic exchanges & returns for store credit: Free.
Domestic returns for a refund: $10 return fee.
International exchanges & returns: labels not provided, no return fees apply.
Thank you for choosing BELLE. Please take a moment to review our detailed instructions for domestic returns and exchanges. If you have any questions or concerns, please email us at info@bellethelabel.com
(1) Request
Submit your request here with your order number and contact details. For order number assistance, email us at info@bellethelabel.com.
(2) Exchange Option
For exchanges, select "exchange" and your desired items. An email invoice will be sent for exceeding values. For lesser values, we'll refund the difference.
(3) Store Credit Option
Opt for store credit by submitting a return. Receive a custom code for future purchases. Credit can be used on any item and does not expire.To expedite an exchange, place a new order & submit a return for your original one. Once we receive your return item(s), the original purchase will be refunded. For this option, submit a return request with the reason: "Already Purchased Exchange Item(s)."
(5) Label & Drop-off
Approved exchanges get a pre-paid USPS label. If you did not receive your label in your inbox, please check your spam folder. Affix and drop off at any USPS location.
(6) Completion
Once your return is received and inspected by our warehouse, exchanges ship automatically; returns' credits/refunds issued within 2 business days.
Thank you for choosing BELLE. Please take a moment to review our detailed instructions for international returns and exchanges. If you have any questions or concerns, please email us at info@bellethelabel.com
For international customers, please follow domestic instructions 1 - 4 to process your return/exchange request. Follow steps 5 - 7 below for shipping instructions:
(5) Shipping
Once your request is approved, please ship your return / exchange to the following address:
Shipping Address:
SHIPBOTS // BELLE (Your name, order number)
1715 W Rosecrans Ave Gardena, California 90249
(6) Tracking
Keep a record; share tracking number with info@bellethelabel.com
(7) Completion
Exchanges ship upon payment of shipping costs; returns' refunds or credits automatically issued upon receipt.
Please allow 1-2 days for us to process your shipment. We offer the following courier options at checkout:
USPS Priority Mail $7, 3-5 days
FedEx 2 Day $20, 2 days
Please allow 1-2 days for us to process your shipment. We offer the following courier options at checkout:
FedEx International Economy $25, 7-10 days
FedEx International Priority $40, 3-6 days
Once reaching your country, it may take additional days for the package to be passed through customs. This additional time varies with each country. The buyer is responsible for custom dues and taxes.
At BELLE, we understand the importance of receiving your order promptly and securely. We strive to provide a seamless shipping experience for all our customers. To ensure peace of mind and protection for your package, we have partnered with Route, a leading shipping protection program.
Route Shipping Protection:
Upon checkout, Route shipping protection is automatically added to your cart. This coverage safeguards your order against potential issues such as loss or damage during transit, and theft. By opting into Route, you gain the assurance that your package is fully protected until it reaches your doorstep.
Opt-Out Option:
Customers have the flexibility to opt out of Route shipping protection during checkout. However, please note that opting out means your package will not be covered in the event of loss or theft.
What to Do in Case of Missing Package:
If you have opted into Route and your package is missing or stolen, you can easily file a claim through the Route claims portal (here.) Once your claim is approved, a replacement will be automatically shipped to you. In the instance that the item you're trying to replace is sold out, you have the option to choose store credit or receive a refund.
Contact Us:
If you have any questions or need assistance regarding missing packages or Route shipping protection, please don't hesitate to contact our customer support team at info@bellethelabel.com
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Shoot us an email at sales@bellethelabel.com
CONTACT
We are here to help. Our customer service is available Monday-Friday. Please contact the relevant email below, and our team will respond to you within 24 - 48 hours.
INFO@BELLETHELABEL.COM
ATESSA@BELLETHELABEL.COM
SALES@BELLETHELABEL.COM
- > What is my order status?
- > How can I cancel my order?
- > Can I change my order?
- > How do I use my discount code?
- > Can you combine discount codes?
- > My discount code isn’t working?
- > What is my order number?
- > Do you allow returns or exchanges?
- > I received a damaged order, what do I do?
- > My order never arrived, what do I do?
- > My package was returned to sender, what do I do?
- >
- > Do I have to pay taxes & duties on International orders?
- > What if I received the wrong order?
- > When do you ship?
- > What currency do you use?
- > Do I have to pay sales tax?
- > Do you offer gift cards?
You will receive notifications to your email when your order is confirmed, shipped, and delivered. You can also email us with your order # at info@bellethelabel.com and ask. If you ordered a pre-order item, the delivery date will be available in the product description of the item you purchased.
If your order has not been shipped you may cancel your order by emailing us with your name and order number at info@bellethelabel.com
If your order has not been shipped yet you may change your order by emailing us with order details. If your order has been shipped, you can return or exchange it by following our exchange instructions.
You can use your discount code at the checkout page.
No, you can only use one discount code per order.
If you use more than one discount code at once, they will not work. If you are trying to use the 10% off code more than once, it will not work. If you are still having trouble, please email us at info@bellethelabel.com
Your order number will be sent to you in a confirmation email following purchase. If you are having trouble locating it, please email us at info@bellethelabel.com with your name & email address and we will assist you.
We offer exchanges or store credit for all unworn items, excluding items purchased during a sale, or Archive items. We allow returns on all items excluding swim. To process a return or exchange, follow the step by step instructions on our Returns page.
In the rare instance that you package was faulty, we are happy to replace or refund you. Please submit a request through our returns portal and upload a photo of the faulty/damaged item and we will get back to you the following business day. A photo submission is required to process a replacement or refund. Please note all items and fabrics are hand made and dyed by artisans and will have natural slight variations.
At checkout, our shipping protection program through Route is automatically added to cart. Unless you manually opt out, your package is covered and you are eligible for a full replacement. For steps on how to receive a replacement, go to our "Shipping" Tab.
Customers are responsible for Taxes & Duties. Please make sure you understand your destinations specific taxes and duties fees before ordering.
Please send us an email with any questions regarding International shipping charges if you're unsure.
If you received the incorrect item, please let our customer service team know by contacting info@bellethelabel.com. Please add your Name and Order # in an email and a member of our team will get back to you as soon as possible. In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.
We ship Monday through Friday with the exception of US holidays.
All of our prices are shown the currency of the country you are located in,
Yes, we charge sales tax on all US orders in each state.
Yes, we do on our online shop.