LOST OR STOLEN PACKAGES
At BELLE, we understand the importance of receiving your order promptly and securely. We strive to provide a seamless shipping experience for all our customers. To ensure peace of mind and protection for your package, we have partnered with Route, a leading shipping protection program.
Route Shipping Protection:
Upon checkout, Route shipping protection is automatically added to your cart. This coverage safeguards your order against potential issues such as loss or damage during transit, and theft. By opting into Route, you gain the assurance that your package is fully protected until it reaches your doorstep.
Opt-Out Option:
Customers have the flexibility to opt out of Route shipping protection during checkout. However, please note that opting out means your package will not be covered in the event of loss or theft.
What to Do in Case of Missing Package:
If you have opted into Route and your package is missing or stolen, you can easily file a claim through the Route claims portal (here.) Once your claim is approved, a replacement will be automatically shipped to you. In the instance that the item you're trying to replace is sold out, you have the option to choose store credit or receive a refund.
Contact Us:
If you have any questions or need assistance regarding missing packages or Route shipping protection, please don't hesitate to contact our customer support team at support@bellethelabel.com
Thank you for choosing BELLE <3